Who We Are

Business Process Outsource (BPO) Services

Caring One is a low-cost provider of healthcare information services for hospitals, MCOs, TPAs and other healthcare providers, enabling them to manage cases, supervise treatment plans, obtain patient information, and improve patient outcomes. Our mission is to help healthcare organizations accomplish their nonclinical patient service objectives through call centers located in the United States and the Philippines. We do this with global call center solutions staffed by RNs and member service representatives available 24/7.

Our Values

We instill the following core values on how we conduct our business, how we train and hire our team members, and how we service our clients and partners:

  • Leadership
  • Innovation
  • Teamwork
  • Compassion
  • Excellence
  • Integrity
  • Respect
  • Commitment

Outcome-Oriented Organization

By committing ourselves and our team members to these core values, we have built an outcome-oriented organization of experienced resources that provide high-quality services to our clients and partners. We employ trustworthy, reliable, and accessible RNs, call center agents, navigators, and care integrators who serve as representatives for our clients. From our experience in working with a variety of organizations in the healthcare industry, our team members are adaptable and flexible in meeting the needs of our clients. We mitigate risks, focus on results, and provide the highest quality services for our clients and their patients/consumers.

Meet Our Team

Kyle Richardson


Marty Ostendorf

Chairman of the Board

Danny Piano

VP of Operations

Contact Info


8600 LaSalle Road
The Oxford Building, Suite 602
Towson, Maryland