What We Do

Improve Patient Outcomes

  • Increased touch points with your patients through inbound and outbound telephonic services
  • Extended follow-up care (check in, medicine reminders, identify potential issues, etc.)
  • Ability to escalate “high risk” patients for quick intervention
  • Better quality care
  • Shorter in-service times
  • Fewer patients returning to hospital for service

Inbound/Outbound Calls

  • Nonclinical nurse/healthcare issues
  • Member services
  • Customer service information
  • Information/data gathering
  • Client acquisition/sign-up
  • Treatment follow-up calls
  • Medication adherence programs
  • Bilingual services
  • Discharge coordination
  • Clinical research support
  • Population health
  • Readmission reduction

Certification in Veteran’s Care

  • Eliminate risks associated with employees (turnover, low productivity, claims, sick time)
  • Eliminate training expense
  • Eliminate recruitment and headhunter expenses
  • Free up HR resources to focus on higher return work

Choose Your Level Of Service

  • Direct access to services (not through broker / middleman)
  • Access to over 20,000 trained and certified RNs
  • Outsource completely or augment your current staffing
  • Expand your coverage hours (longer nights / weekends / holidays)

Improve Existing Services

  • Expand your coverage hours (longer nights / weekends / holidays)
  • Maintain accurate info / data (medical data)
  • Retain members
  • Free your HR resources to focus on higher return work
  • Access to over 20,000 trained and certified RNs

Custom-Built Solutions

  • Work with your organization’s current systems and processes
  • Understanding of healthcare / medical terminology
  • Trained to your processes and procedures
  • On-shore and off-shore solutions (U.S., Philippines, and Puerto Rico)
  • Data stays on-shore

Contact Info

Address

8600 LaSalle Road
The Oxford Building, Suite 602
Towson, Maryland